Welcome to our shop! If you visit our shop it means that you automatically accept all these terms and conditions. Please carefully read all information concerning our guidelines, terms and agreements. Nowadays it is very important to care about the information because we are living in the informational society and you can’t underestimate the way information will be used and shared. Trust is the cornerstone of friendship and we appreciate your decision to choose our store. We are giving you a full access to different types of information concerning your account.
Additionally please note that our website contains numerous trademarks which can belong both to our company and third party companies. Using the logos, icons and service names is prohibited in any manner that is likely to cause confusion among our customers, and will be considered a violation of copyright law. We reserve the right to make changes to these terms and conditions at any time without prior notifications.
1. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.
Furrybears reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
*What do we use your information for?*
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature
To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
3. Access to FurryBears.com
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Licence for website access
FurryBears grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Furrybears.com. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Furrybears.com without express written consent. You may not use any meta tags or any other ‘hidden text’ utilising Furrybears names or trademarks without the express written consent of FurryBears.com. Any unauthorised use terminates the permission or license granted by Furrybears.com
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of Furrybears as long as the link does not portray Furrybears products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Furrybears logo or other proprietary graphic or trademark as part of the link without our express written consent.
5. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any ‘spam’
- to cause annoyance, inconvenience or needless anxiety
6. Copyright and database rights
All content included on the website, such as text, graphics, logos, button icons, images and software, is the property of FurryBears.com (collectively Furrybears or Furrybears.com)
You may not systematically extract and/or re-utilise parts of the contents of the website without FurryBears express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (either once or many times) for re-utilisation of any substantial parts of this website, without FurryBears’s express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without Furrybears.com express written consent.
7. Copyright claims
FurryBears respect the intellectual property of others.
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Furrybears’s copyright agent at FurryBears.com the written information specified below. Please note that this procedure is exclusively for notifying FurryBears.com that you believe that your copyrighted material may have been infringed.
- An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
- A description of the copyrighted work that you claim has been infringed upon;
- A description of where the material that you claim is infringing is located on the site, including the auction ID number, if applicable;
- Your address, telephone number, and e-mail address;
- A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
FurryBears is the exclusive owner of the logos and registered trademarks “Furrybears and “FurryBears.com”. FurryBears’s graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Furrybears. Furrybears trademarks and trade dress may not be used in connection with any product or service that is not Furrybears, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits FurryBears.com
9. Our contract
When you place an order to purchase a product from Furrybears, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you and is confirmed by an email we send to you confirming that we have dispatched (the ‘Order Confirmation E-mail’). That acceptance will be complete at the time we send the Order Confirmation Email to you. Any products on the same order which we have not confirmed in a Order Confirmation Email to have been dispatched do not form part of that contract. You are seeking to enter into a contract with Furrybear when you place an order.
If, in the unlikely event, you should receive your purchase in a condition that is less than perfect, please contact us immediately. The product however needs to be returned to us within 7 days with proof of purchase.Once you are in the possession of the goods you are under the duty to retain them and take reasonable care of them. The product must be returned to us in its original condition. Please contact us
11. Pricing and availability
- Products listed on Furrybears are usually in-stock. However, there may be times where certain products need to be backordered. A backorder occurs in situations when a particular model is popular and we have temporarily run out of stock. At the same time the manufacturer/distributor is also temporarily out of stock and they are in the process of manufacturing more. This is typical of the designer eyewear industry when the ranges of brands, models and colours are substantial.
- Unlike other online optical stores, our strong ordering systems and excellent relationships allow us push the distributors daily to expedite backordered items. Also with our worldwide logistics centers we have access to a wider range of eyewear that allows us to speed up delivery times. Usually we are able to get your order in much faster than other stores.
- Our service guarantee for delivery is 15 – 20 business days and up to 30 business days for backorders. As such, should you decide to cancel an order that can be delivered within these time frames, please note that there will be a 5% cancellation fee. However, should your order be delayed beyond the time frames listed above, there will be no cancellation fee imposed. However, as we order direct from the manufacturers, we can assure you that if we are out of stock, so is every other retailer out there.
- Similarly, manufacturers tend to retire certain products from time to time and as such, these products would be unavailable for purchase. While we try to constantly update product availability, there may be rare occasions whereby a purchased product is discontinued by the manufacturer.
- As we process your order, we will inform you by email if any products you ordered needs to be backordered or has been discontinued.
- Prices are subject to change and FurryBears reserves the right to apply changes at any time at its complete discretion. Check the final price of sale before sending the relevant order form.
12. Electronic communications
When you visit FurryBears or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
13. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
14. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
All items purchased from Furrybears are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. FurryBears will use commercially reasonable efforts to ship Products. Furrybears will use commercially reasonable efforts to package all shipments in a manner to prevent damage during shipment.
17. Disclaimers on Content
FurryBears has made all efforts to prevent the publication on its web site of content describing or representing situations of physical or psychological violence or which, according to the sensitivity of FurryBears’s users, might be deemed to violate civil beliefs or human rights and dignity, in all its forms and expressions.
In any event, FurryBears does not warrant that the contents of the web site are appropriate or lawful in other Countries outside Singapore.
However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access our web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by FurryBears shall be your exclusive and personal responsibility.
FurryBears has also adopted measures to ensure that the content of FurryBears is accurate and does not contain any
incorrect or out-to-date information.
However, Furrybears cannot be held liable for the accuracy and completeness of the content posted by Furrybears on its web site, except for its liability for tort and gross negligence and as otherwise provided for by the law.
Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Singpost.com with tracking. Shipping usually take 6 to 9 working days. We will provide you with a link to track your package online.Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Our philosophy is all about professional entrepreneurship and perfectly serving our clients. Since the early days our team extends its passion to sell premium quality goods for your comfortable living. Through the years we’ve managed to create one of the most famous brands in our country and now we are glad to share our products online with you. Our mission is not about gaining huge profits, we care about the people because by choosing our store you are giving us a chance to change a small part of your world and we are happy to do that professionally and passionately.
Our business is growing day by day and we are glad to announce another milestone which is signified by the launch of our web store – another wonderful way to browse and enjoy the best commodities from our brand. Being an international store is a great challenge for our firm but we will take it with honor and dignity. We can promise you that you will feel all advantages of online shopping because this is way better and more comfortable than the traditional one.